Hi, Sorry that this is my first post. I had hoped to be be building our hot rod and being part of this community. However, we have been waiting for some front suspension parts that are backordered (as well as quite a few other parts) for more than a month. As this is the first step of building, it is kind of disappointing for us. I realize that the backordered part thing is probably normal but I must admit, I'm getting a bit frustrated with simply trying to find out when these parts would ship.
As of Monday, Jay told me that the bushing sleeves and the flange bolts were available (the only 2 of the 20 or so parts I'm waiting for that I care about right now) and he instructed Eddy in shipping to ship them ASAP. I waited until Wednesday and got no notification that anything had shipped so I sent an email asking if they would ship this week. I heard nothing again so I called this morning and talked to Jay. He told me that he had talked to Eddy twice and had no idea why they hadn't shipped but he said he would talk to him as soon as he got in after his doctors appointment. I asked him if he could update me on when they would ship and he told me I would get an email when the Fedex shipment was sent out. Once again, the day passed and I heard nothing.
Now, I'm trying my best to be patient, but I truly don't understand the combination of parts not being available for this long and either being given misinformation, or no information at all. It isn't the way I believe that customers should be treated.
I think that sums up my frustration and I don't want this to turn into a rant. Instead, I'm hoping that someone can help me understand that this isn't an issue and help me find a way to enjoy building a project that my son and I are really excited about but feel like something fishy is going on with the company. Either that, or finding a way to actually get accurate information and the parts that I'm waiting for.
Again, sorry and thanks in advance.