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Thread: Factory five service!

  1. #1
    Senior Member
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    Factory five service!

    First off I usually dont post things like this and not sure what other peoples experiances are but I wanted to share a great positive customer satisfaction.

    first off I bought an uninstalled 818C roof kit from someone else and during the install I had a issue with the drivers glass not having the same shape as the window opening on the roof there was a big gap in the middle and touching on each side (glass had an odd curve)

    I contacted Factory five and they were on it Tony went and made it right. he sent a new glass as well as some new seal for the body as well as I asked for a replacement belt moulding as I cut mine to short. I gave them a shipping address in the US and was going to ship it and go pick it up.

    I did not hear anything for a week and bam an email that a package was coming. I expected it to show up to a shipping address I gave in the states and I would drive from Canada to pick it up. instead it all showed up right to my house in Canada at no charge.

    I love my car so much and the service I have gotten from factory five makes me love my car even more.

    cheers

  2. Likes Straversi, Blu, Garage Guy, WIS89, RDRP liked this post
  3. #2
    Junior Member
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    That’s great news. I also bout a kit second hand that was not even touched but as I’m into my build now one month and noticing I have a few items that need attention and will have to call the factory very soon. Hope it goes as good for me as it did you. Rob
    FFR 35 p/u # 0016

  4. #3
    KDubU's Avatar
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    Yup, Factory Five is a great company with great customer service. Glad to hear they helped you out.
    Kyle

    Complete Kit pickup 09/05/2015, 351w, QF680, 3.55, 3-Link, 15" Halibrands with MT's, Painted Viking blue with Wimbledon white stripes on 03/15/2017.

  5. #4
    Mark Dougherty's Avatar
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    Feb 2011
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    Hershey PA
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    This is great to hear.
    They are Rock stars in my books.
    The traveling Builder
    717-773-5624

  6. #5
    Senior Member Taz Rules's Avatar
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    Good job!

    People always hear the negative, so its nice to see some "attaboys" out there, too!

  7. #6
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    I have great service from FFR. They replaced both front fenders on my 818s, sent me a get kit, and replaced a headlight cover that I could not bend into shape to fit. They have been great.!

  8. #7
    Senior Member
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    I have had some small issues on some other parts as well and I understand it is a kit car like a giant model and sometimes the issues I can mod the part or make it work and it turns out nice. its hard to do with glass lol.

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