Last Thursday I sent [email protected] an email at 9:32 AM telling them that my driveshaft adapter didn't fit the pinion flange on the IRS. I got an "out of office" automated response (from Tony Z., IIRC) soon after that, but then I got an email at 11:26 AM from David Correia with a $0 invoice for a different adapter. A little later, I got notice from FedEx that the hardware had been shipped. I've got to say that I'm impressed! The FFR guys all back each other up (even on email), I got an answer to my questions within 2 hours, and a replacement part shipped the same day. IMHO that's excellent customer service!

I know that some of you get frustrated when there are backordered parts, etc., but my experience has always been that the FFR crew does the absolute best they can for their customers, every day. Well Done!

Keith HR #894