I hear you Erik. I will try calling next time.
Email has been horrible. I am still waiting on a reply from two emails I sent 12/9. But since then, I have found the answer from two guys on the forum who had the similar problem. If it were not from the posts on the forum, it would be even more frustrating.
Here is a thought- Maybe they should slow down production, and fix the issues before send out more kits? Even better, acknowledge the problems and communicate them to builders. One email or post from FFR seems alot easier than 75 people asking the same question.
I admit I can fix the issues with the kit myself, better than FFR after seeing some of their solutions, that is not the problem. I'm always the person that sticks up for the little guy- Some people building these kits may not have the resources that you and I have. Communication goes a long way in my book.
I appreciate you and Wayne on this forum. Without you two, it would be Chaos....lol