Fraser Engine Co. Will Never Get a Dime From Me.

[Mbufford]

Okay, let me start with I am absolutely livid about what just transpired between me and some rep from Fraser--didn't catch his name. So, please bear with me if there are grammatical errors or typos.

I've been working on my build for over a year now, and have been planning to put a coyote from Fraser in it for quite some time. A few months ago, I call Fraser, talk to someone in Sales, tell them what I'm building and planning, and asked about the availability of a 2017 Gen 2 Coyote (EV6 injectors and late-model coils) because Holley was running a sale on the Terminator X and I wanted to verify availability before I sprung for it. The guy I talked to said it would be no problem, and the Coyotes are widely available. I said okay, I'll get the kit, and call you guys when I'm ready to buy an engine. So yeah, I bought the Terminator in reliance on their representation of availability.

Over the weekend, I submitted for a quote, and got it back. Today, I call Fraser to buy it, a fella answered and I got transferred to John in sales to handle. John was pleasant enough, though I knew the guy is super busy because he asked to call me back so he could finish up a couple other orders that were ahead of me. Cool, no problem. 10 minutes later, he calls me back, asks me how close I am to Carrollton, TX because I have the same area code. Then we quickly turned to the business, he gets the details of what I'm needing and tells me it may be problematic to get a 2017 Gen2 Coyote, and he'd need to make some inquiries and give me a call back.

About 40 minutes later, I started wondering if he forgot about me or lost my number, so I call back to sales. The same first guy answered the phone, and tells me John is now buried up in work, but he'd let him know I'd still like a call back. A few minutes later, I get a call from some other guy who said John asked him to call me because John is too busy. Fine with me, but things quickly went south.

I tell him the same thing as the others and my quote request: 2017 Gen2 for EV6 injectors and late model coils. He asks me for a VIN, and I explain to him (as I did to the others I spoke with) that there is no VIN because it's a FFR kit and I haven't registered it yet. As I'm trying to explain this to him, he continually interrupts me and never listened to a damn word I said. Then he drops the nugget on me that there's no warranty included with an engine that's for a swap. I responded with the fact that this isn't a swap, it's a new construction custom vehicle.

He tells me, "well, I need a VIN to order an engine." I say, "I can give you the number on the frame with will be the VIN when I eventually register it." He says okay, so I start reading it off to him and he again interrupts me, "no VIN starts with a F." I again explain, this is the number that will become my VIN because this is a kit car and has never been registered. Then we go back and forth about VINs and he finally says he needs a VIN so he can find the part number, and has the audacity to ask me, "so what part number am I ordering?"--as if it wasn't his damned job to figure that out.

Then he goes on some diatribe about selling 15 of these motors in the last week and no-one else had trouble giving him a VIN, to which I responded, "and all of those guys had a Mustang, didn't they?" What an ***.

So I pull up a random 2017 Mustang GT for sale online and say, "okay, I have a VIN for you." So I start reading it off, and he again interrupts me to clarify that this wasn't the VIN for my car, which it clearly wasn't if he had paid even a lick of attention to the rest of the conversation. Then he starts chewing me out saying it is illegal to give him a VIN I don't own and asking for my name... So, thinking to myself, "I'm done with this jackass," I hang up on him and proceed to start looking for another company to do business with, when he calls me back. He tells me my name, without pronouncing it correctly, and tells me he is reporting me to stolen cars bureau or whatever the hell he said. I told him to go right ahead and began to try and explain that he said he just needed a part number, and he could find it with the VIN. But, I didn't get the chance to say anything before he hung up on me. Then I try to call back, he answers the phone and still wouldn't let me get two words out before telling me he doesn't want to talk to me and, again, that he's reporting me and then hang up on me.

This guy was the most condescending ***** I've ever had the displeasure of dealing with in any business transaction. I don't know what experiences any of you have had with that company, but I will NEVER do business with them.

If any of you know Ken Fraser or any management at their corporate level, or even at the Carrollton branch itself, please pass along this information to them about their Carrollton branch. I really hope the calls are recorded and someone can deal with this asshat appropriately. I wanted to write this up as soon as it happened so everything was still fresh. I may have gotten some of the quotes slightly incorrect--but now is the best memory of it that I'll ever have.

Also, anyone have any recommendations on who else to buy a remanufactured engine from?

[MB750]

Stupid people shouldn't work in customer service. I've taken my money elsewhere quite a few times in my life because of it.

Regarding that place, if you really wanna get on their radar drop a 1-star review on their pin in Google Maps. That's about the only place left where public reviews actually show up, unlike Yelp. Just be specific about what happened, but not too long-winded.

[mrglaeser]

That's a pretty annoying interaction. Looking at Frasier's website I don't think they would be a good fit for a FFR build anyway. It looks like what you would be getting is a long block. No intake, no injectors, no control pack. You can get an oil pan and valve covers for an additional $250. I could be wrong but I think their business is mostly supplying mechanics with replacement engines. I would suggest reaching out to the site vendors or finding a custom engine builder locally that has good reviews.

Otherwise here is a post from this summer. Might ask OP if they purchased from the links and their experience.
https://thefactoryfiveforum.com/show...-Crate-Engines

[Mbufford]

Stupid people shouldn't work in customer service. I've taken my money elsewhere quite a few times in my life because of it.

Regarding that place, if you really wanna get on their radar drop a 1-star review on their pin in Google Maps. That's about the only place left where public reviews actually show up, unlike Yelp. Just be specific about what happened, but not too long-winded.

Done, thank you for the recommendation.

[Blitzboy54]

They were short with me too. I pulled a fake VIN and that was the end of it. I have no idea why that guy had a such a huge bee in his bonnet.


You can also purchase that engine directly from Ford. You dint need Frazier to do it.

[Mike.Bray]

They were short with me too. I pulled a fake VIN and that was the end of it. I have no idea why that guy had a such a huge bee in his bonnet.

Why would a VIN number required if you're only trying to buy a short or long block to go in a kit car? Just silly.

[Blitzboy54]

Why would a VIN number required if you're only trying to buy a short or long block to go in a kit car? Just silly.

I am guessing because it is outside their business model. They don't want to have to return engines that are expensive to ship because your car required Engine A when you received Engine B. If you give them a VIN you can't claim you really wanted the F150 coyote for instance. Our needs are unique. 99% of what these guys do is probably engine for engine swap.

I asked what happens if I don't return the core and they got squirrely so I just played along from that point on.

[rgcoelho]

Sorry to hear about that situation and it seems it could have been handled much better than that.

But anyways My name is Ronnie and I work for Mike Forte at Forte's Parts Connection. We don't sell remanufactured engines, but do sell new Coyote Gen 3 and Gen 4 Coyote engines, Blueprint ford and chevy style pushrod engines, Boss Blocks, Tremec Transmissions and many more performance parts. If you'd like a quote or need anything for your build give us a call at 508-875-0016 or email Mike at [email protected]

Thanks

[gbranham]

but do sell new Coyote Gen 3 and Gen 4 Coyote engines

You still have inventory (or access to) Gen3 Coyote crates? I thought they were all long gone.

Greg

[Mike.Bray]

Sorry to hear about that situation and it seems it could have been handled much better than that.

But anyways My name is Ronnie and I work for Mike Forte at Forte's Parts Connection. We don't sell remanufactured engines, but do sell new Coyote Gen 3 and Gen 4 Coyote engines, Blueprint ford and chevy style pushrod engines, Boss Blocks, Tremec Transmissions and many more performance parts. If you'd like a quote or need anything for your build give us a call at 508-875-0016 or email Mike at [email protected]

Thanks

OP is looking for a Gen 2, he's planning on running stack EFI (which is bad ***).

[Mbufford]

By way of update on my Fraser experience: After business hours last night, I got a call from a supervisor named Johnny, who had received a report on the incident from the salesman I spoke with. He said the report he received was convoluted and confusing, so he wanted to talk with me to figure out what was going on. He was friendly and very helpful once I explained the entirety of the circumstances and the confrontation to him, and assured me he would be handling the fella I spoke with.

He said he wanted to make it right, and put me in touch with a fella at Promar Engines, which is apparently where they get their reman Coyotes from. I spoke with him today and he's going to be able to help me out. So, I just need to find heads for my short block as a core trade-in, and I'll be good to go.

I deleted my negative reviews that I posted. But, I will be leaving this thread up as a warning to anyone in our community who is considering buying from Fraser: just find a VIN to give them before you even call. It will make your life much easier. And no, despite what that idiot said, giving them a VIN that doesn't belong to you, for purposes of finding the correct engine, is not even remotely a crime federally or in any state--I just looked it up on Westlaw to be certain.

[Mbufford]

Stack EFI will be added after the car is painted and on the road!

I don't want to set any unrealistic expectations here. Those stacks are pricey, and I'll be running a standard manifold until I can afford to swap out stacks from Inglese, which won't be until, after everything else is done (teenagers eat up too much of my money).

[MB750]

Cool, I'm glad you got some closure from someone up the food chain there.

[rgcoelho]

By way of update on my Fraser experience: After business hours last night, I got a call from a supervisor named Johnny, who had received a report on the incident from the salesman I spoke with. He said the report he received was convoluted and confusing, so he wanted to talk with me to figure out what was going on. He was friendly and very helpful once I explained the entirety of the circumstances and the confrontation to him, and assured me he would be handling the fella I spoke with.

He said he wanted to make it right, and put me in touch with a fella at Promar Engines, which is apparently where they get their reman Coyotes from. I spoke with him today and he's going to be able to help me out. So, I just need to find heads for my short block as a core trade-in, and I'll be good to go.

I deleted my negative reviews that I posted. But, I will be leaving this thread up as a warning to anyone in our community who is considering buying from Fraser: just find a VIN to give them before you even call. It will make your life much easier. And no, despite what that idiot said, giving them a VIN that doesn't belong to you, for purposes of finding the correct engine, is not even remotely a crime federally or in any state--I just looked it up on Westlaw to be certain.

Well, glad they reached out to you after and tried to make it right. I hope the guy receives the same energy he gave you, super childish and inappropriate behavior especially towards a customer. And when I googled them and saw so many positive reviews, I first thought they were making fake ones but it now seems that there are employees or managers there that care and try to make a positive interaction.

[Mbufford]

Final update on this situation. I was able to source a set of heads from a junker in OKC, so I called Promar at 973-684-1500, and spoke with a gentleman named Kevin, to get my engine ordered and he made the whole process so easy. He's even working with me to have it shipped to a local freight terminal instead of my house, so I can do pick-up and core drop-off at the same time.

I also got it at a price that was a little better than Fraser would have provided it for. So, despite the frustration of the circumstances, Johnny at Fraser made good on his word and set me up for success with Promar.

Since I already had a core (minus heads) I didn't take advantage of another referral Johnny gave me as a source for cores. If anyone has trouble finding cores locally for their specific build plan, AA Midwest at 773-642-6111 apparently can provide just about anything you want for a reasonable price..

[rgcoelho]

Yes, we had a shipment of Gen 4 go on backorder so Ford offered a a shipment of Gen 3 which were readily available while we waited for our gen 4 and we took them! But they are going fast and we have about 2 or 3 of them left!